Shipping policy

Shipping policy

SOOMWISH Ships Worldwide from S.Korea


SHIPPING PROCESS

The average processing time is approximately 3 to 10 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. 

Some order can take between 5-10 business days to process.


 Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.


  • If there is a pre-order product in your order, the package will be shipped out based on the product with the longest delivery date. If you want to receive some of the items earlier, please create an order separately from the pre-order items. In the case that an order has been made with pre-order items, please contact us regarding separate shipments. However, please note that there will be an additional shipping charge for separate shipments.

  • If the product you ordered is bulky or the quantity of the product is large, we might send out the order in multiple packages at our own discretion. There is no additional shipping charge in this case.

  • Products such as bulky dolls and/or blankets are vacuum-packed before shipping to reduce the size of the package. However, this does not damage or the product as the product would return to its original size once the package seal is opened.

  • We DO NOT offer shipping to PO boxes / mailboxes. If you enter your shipping address with a PO box or mail box number, shipping might be delayed or even returned to us (the sender). We are not responsible for any problems or extra costs incurred by this.



SHIPPING TIME 

For express shipping, the deliveries usually take between 3 to 10 days for most orders. However, shipping times also depend on what you purchased or where you live, and can be affected by different factors such as customs or delayed shipping. After you receive your tracking number, please allow 1 to 3 days for the tracking to be updated, however, when there is no update after 3 days, please contact us and we will conduct an investigation immediately. 


MERGE ORDERS IN ONE SHIPMENT

Please note that your orders can be merged (combined) into one shipment (possibly multiple packages) in order for us to accelerate the shipping process. If you do not wish your orders to be merged into one shipment, please leave a note at the checkout. 


MULTIPLE PACKAGES 

Please note that due to the increased risk of damage for the big and heavy packages, we tend to divide a shipment into separate packages if required. The customs authority processes and examines a shipment based on the commercial invoice. Separating an order into multiple packages does not mean that the number of shipments increases. It's still 1 shipment only in multiple packages which means it does not affect the customs related process or fee.
 

WILL I BE ABLE TO TRACK MY ORDER?

Yes, once your order has been shipped we'll update you with a tracking number. A link to the tracking page will be supplied through the shipment email. Please note that the tracking to certain countries only update upon arrival within the country. So don't worry if you are having trouble tracking your items. Don't hesitate to contact us if the standard shipping times has passed. 

  

CUSTOM DUTIES & TAXES 

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be charged once the package arrive at your country. These charges are NOT INCLUDED in our product price or shipping charges. These charges are the buyer's responsibility as we are only charging the shipping fee for your order. The buyer is responsible for obtaining information regarding their country's laws and regulations, as well as restrictions to certain products that may apply when placing an order.

  • We are not responsible if the package is discarded or returned to us because you didn't pay customs taxes in your country. Refunds are NOT available in this case. Please check your country's laws regarding import taxes and duties. If you wish to have it reshipped to you, you will need to pay for extra shipping costs required.

  • When you order from our website, you consent that 1 or more packages will be sent to you and you MAY be charged with customs fees when it arrives to your country, depending on your country's policy.

 

HOLIDAY SEASONS

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.


 PRESENTS & GIFTS

  • If you wish to get a product for a loved one as a gift for their birthday or a special holiday, we DO NOT recommend getting it in the same month as the product might not arrive on time, especially during a busy month. Please place the order at least 1 month prior to ensure that it will arrive on time.

  • Also, please take note of shipping dates for pre-order items, as they will be sent out on a later date. We are not responsible for items that do not arrive on specific dates in that case.